RAPTURE - HEELS TEE

- All sales are final. No refunds or exchanges for change of mind, wrong size or incorrectly purchased items.

- We are not responsible for items damaged, lost or stolen due to negligence by postal or courier companies.

HOW TO REQUEST A RETURN/EXCHANGE:

Note: Please do not return your item(s) to us without a return authorisation. Any items without authorisation may not be processed and you will be responsible for collecting your item from us and any additional shipping charges incurred.

- Send an email to cleorapturebiz@gmail.com with your original order number and any supporting documentation (for damaged or wrongly packed items, please send photo evidence)

- You will receive a response within 48 hours from our customer service team.

- If your return is authorised, you will be sent further details on returning your item. Do not return your item without authorisation.

- For approved returns, an exchange for the same item or any item that we carry that is of equal or lessor value ONLY, provided that stock is available.

- An exchange will only be processed once all items have been returned. The customer is responsible for the items being returned undamaged.

- THE RAPTURE is committed to ensuring you receive your order as soon as possible, undamaged and in completed order. To ensure this, we use Australia Post or DHL Express for reliable delivery and tracking of all orders.

- Customers are responsible for providing accurate and complete shipping information. We do not take responsibility for lost, returned or delayed orders due to incorrect or insufficient shipping details.

- All shipping times are estimates only. While we do our best to ensure all orders are shipped within the advertised timeframe, we do not take responsibility for delays caused by external circumstances such as extreme weather, public holidays, incorrect shipping details, property access or those caused by shipping carriers.

- Shipping charges are not refundable and calculated at checkout based on the total order weight and the shipping destination and the shipping service you select.

- We reserve the right to ship your order on a Carrier not advertised on our site where doing so allows for better service and tracking